Shut Off Power
Before working on your garbage disposal, make sure the power is off at the switch and the circuit box.
Check if an Object is Lodged in the Disposal
Using the flashlight, look into the drain to see if you can see the object that is clogging it. If you are able to see something, use metal tongs or pliers to remove it.
Fit Hex Wrench into Slot on the Bottom
If you no longer have the Allen wrench (hex wrench/Allen key) that came with your disposal, you can purchase one in a hardware store near the garbage disposals or use one that you already have that fits. Place this wrench inside the slot made for it on the bottom of the disposal.
Turn the Allen wrench until you feel resistance and then turn it the other way. The resistance you hit is the item clogging your garbage disposal, so try to break it free.
Restore Disposal Power
Turn the breaker back on and press the reset button, also located on the bottom of the disposal. Turn on the water and flip the disposal “on” switch to see if the disposal is now unclogged. If the blades move freely but there is still standing water in the sink that will not go down, the pipe beyond the disposal is clogged, and you will need to follow the steps for dealing with a clogged pipe.